Contact Us

Language of correspondence

The team reads and replies in English, so you can write to the site in English with confidence. A note in another language may still be understood, but English will move the exchange along most smoothly.

What never belongs in the form

Do not send financial details, passwords or scans of documents through this form. The form is not an encrypted channel for sensitive material, and any such information could be exposed to the wrong hands. Keep your banking numbers, login credentials and identity documents out of the message box entirely.

If the site ever asks you to provide those things through a contact form, that request is a warning sign. No legitimate operator needs your password or your full card number in a plain message field.

Getting help with gambling difficulties

If you are struggling with gambling, the contact form is the wrong place to start. Look instead for the responsible-gambling resources that the site links to, which typically include self-exclusion tools and support organisations that can speak with you directly and confidentially.

Those services exist to help you set limits, take a break or stop altogether. Reaching out to them through their own channels keeps the conversation private and puts you in touch with people trained for exactly that kind of support.

What you can expect after sending

Every message is read by a person, and replies come back in English. The team deals with each inquiry in turn, so a response arrives within a reasonable time rather than on a fixed schedule.

For anything that involves your account balance, a withdrawal or a verification step, the operator will direct you to the proper in-account channel. The contact form is for questions and feedback; account actions belong in the secure area of the site where your identity can be confirmed safely.